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Online Help

Security Centre

Security Centre

With incidents of fraud on the increase, it’s very important to be vigilant and stay alert to anything suspicious. Fraudsters will try to appear as legitimate as possible. We only use email addresses to engage with you and at no point would we send bank details or request yours via email. If you are ever in doubt about whether a communication from Davy is genuine please contact us on +353 1 614 3346 or


Unfortunately, there are fraudsters who may wish to try and access your financial accounts. This section will show you some of the more common frauds.
Remember, if you are ever in any doubt about whether a communication is real please contact us on +353 1 614 3346 or at


Pronounced "Fishing", this is an increasingly common occurrence where attackers attempt to trick you into revealing sensitive information. Often these fraudsters will send an "official looking" email asking you to return sensitive information by email, or they will ask you to click on a link to visit a page where you will be asked for such information.

Fraudsters may also ask for such information via other channels, such as via unsolicited phone calls or SMS text messages.

Identifying phishing emails

These scams can be very sophisticated and often the emails are indistinguishable from real emails sent by the financial institutions.

  • Any part of an email can be faked, including the ‘From’ address, text, any links and any attachments.
  • Davy will never ask you to enter your username and password into any email.
  • Davy will only ever ask for your username and password when you access
  • Phishing emails usually have a “call to action”, i.e. an urgent request requiring to take immediate action.
  • The language used in phishing emails can often be unprofessional.
  • The phisher almost always wants your username & login details, or your bank or financial account details. If in doubt, close the phishing site and visit directly.
  • Some phishing emails attempt to install viruses on your PC. If you see a request to install software, ignore it.

Only download anti-virus software from reputable vendors

A number of vendors of fake anti-virus software sell their products on the Internet. Typically these products offer to scan your system after you connect to a website, they inform you that they have detected a virus and they offer you their anti-virus software for a small cost.

When installing anti-virus, only install anti-virus software from a reputable vendor such as:

Security of your email/webmail accounts

Should a fraudster gain access to your webmail accounts, they may attempt to impersonate you to financial firms and attempt to access funds in your account. Ensure that you have a strong password on your account, and do not re-use that password on other websites. Where possible, enable “two-factor authentication” (available for most of the major webmail providers.)

If you know or suspect your account has been compromised, notify any financial institutions who you have previously made contact with via email.

Social networking risks

Be wary as to the level of detail you post in public on social networking sites. Fraudsters have been known to collect and use information such as mother’s maiden name, date of birth and employment details by monitoring social networking sites.

Fraudsters may also send out fake friend requests, or other messages which appear to come from a social networking site. Clicking on a link may bring you to a phishing website, or may lead you to a site where the fraudsters attempt to install a virus on your computer.

Postal mail security

Most financial institutions use postal mail to deliver some or all of your financial correspondence. Therefore ensure that the address listed on your account is correct, and ensure as best you can that your postal mail cannot be intercepted. If you are changing address, ensure that your mail is redirected.

Where disposing of sensitive printed information, to avoid any possibility of identity theft it is recommended that you shred these documents.

Telephone frauds

There are a number of telephone based frauds/scams in operation. Davy staff will not ask you for your password over the phone, and if you receive such a request please notify Davy.

Common telephone frauds include the “tech support” caller, who will claim to be from some well-known computer firm (such as Microsoft) who is ringing to inform you that they have detected a problem on your computer. You may be asked to pay a fee for a “fix”, or may be asked to download some software. Microsoft and other computer firms do not ring computer owners unannounced.

Reporting frauds or attempted frauds

If you are ever in any doubt about whether a communication is real please contact us on +353 1 614 8778 or at

Davy have invested in security technologies and processes which are both visible and invisible to you, and this section introduces you to those which are readily visible. In addition to these, in the background we have security features such as firewalls, logging and auditing systems, and regular audits of our security by both internal and external auditors.

Contact with Davy

Under no circumstances will Davy ever ask for your username or password in an email. If you receive such a communication, do not click on links or any attachments in the email and please contact Davy immediately.

Our website

The only address you should ever use to log-on to Davy is Never go to this address from a link placed in an unfamiliar email or website and if unsure as to whether a communication is valid or a fake, type the address into the URL bar manually.


Our website uses SSL encryption technology to ensure that communication between your browser and Davy is securely encrypted.

How to identify a secure page

When you are logging into your Davy account, and after you are logged in, the address should start with ‘https://’ and you should see a padlock icon in the address bar.

Identifing a secure page https example

Identifing a secure page padlock icon example

How to identify an insecure page  

If you do not see the https://, or if the padlock is missing or is replaced with some other icon (e.g. an icon with a red strike-through), you should not attempt to log-on.

example of https being crossed out
Browser error message for missing ssl certificate

Your username and password

The safety of your username and password is critical to ensuring the safety of your online account.

  • Make sure you pick a strong password.
  • Do not share your username and password with anyone.
  • Do not re-use this password on other websites.
  • If you think someone may have access to your password, change it using our password change facility.

We recommend you never allow your browser to save your username and password. If you have saved your details and would like to clear your saved information, please read "How do I stop my computer from saving my Davy username and password?"

Logging out 

When you are finished, make sure to log out of your Davy account. A ‘logout’ link is provided on every page.

Contact Davy

If you are ever in any doubt about whether a communication is real, or if you have other concerns about your online account, please contact us on +353 1 614 8778 or at

Ensuring the security of your account requires both the protections we provide on our website, but it also requires you to ensure that your computer is secure. The following section gives you basic guidance on securing your computer.

Anti-virus, anti-spyware & firewall

The first step in securing yourself online is ensuring you have installed anti-virus, anti-spyware and firewall software from a reputable provider. As new viruses and other threats are constantly being developed, it is vital you continuously keep your anti-virus and firewall software updated by applying updates as they come available - nearly all anti-virus software can do this automatically so you don't have to worry about remembering!

Please ensure you only install anti-virus from reputable sources such as:

Keep your system up to date

Operating system and browser vendors will typically provide regular updates which address newly discovered security issues. It is essential that you download these updates regularly. If your computer uses the Microsoft Windows operating system, keep it updated from the Microsoft website.

Be wary using computers you don’t control

Having an online account makes it very convenient to access from any computer, anywhere in the world, which is not the same as saying it is a good idea to log into your account from any computer anywhere in the world. There have been news reports of computers such as those in WebCafes or Hotel Kiosks being found to be infected with “key-logger” viruses which record all usernames & passwords that are entered.

We do not advise you log into your Davy account from any computer other than one where you can assure yourself that the anti-virus protection is up-to-date, that it has been updated, and that no-one is monitoring what you are entering. You may wish to err on the side of caution when accessing your account from third party computers.

Do not leave your pc unattended whilst logged-in

This advice applies if you are in a location where someone other than yourself may attempt to access your account. Davy will automatically log you out of your account if there is a period of inactivity, but logging-out yourself when finished is a more secure option.

Accessing from devices such as ipads, iphones, android

iPhone and iPad viruses are rare. Android devices are more susceptible to viruses, which are typically installed when malicious applications are downloaded. If you are concerned about the security of your computer, our current recommendation is the use of an iPad to access your account.

Contact Davy

If you are ever in any doubt about whether a communication is real, or if you have other concerns about your online account, please contact us on +353 1 614 8778 or at

The following websites provide useful advice and tips for online security.

The Davy Group is not responsible for the content of external websites.

Contact Davy

If you are ever in any doubt about whether a communication is real, or if you have other concerns about your online account, please contact us on +353 1 614 8778 or at

How do I stop my computer from saving my Davy username and password?

Some browsers and devices will prompt you to save your Davy password when logging on to Davy.

For security reasons, we recommend you never use this feature to store your Davy password. This is of particular importance when using a shared computer as someone else could access your portfolio without your knowledge or permission.

If you have saved your Davy password and would like to clear your saved password data please follow the instructions relevant to your browser below:

When you log-in on a Davy website, in addition to entering your username and password you will be asked to enter a verification code that will be sent to your mobile phone.

An additional layer of security 

How it works: 

Enter your username and password on the Login page
Your mobile phone will receive a 4 digit code by text
Enter the code on the Login page  

You are now logged in! 

Diagram of the two factor system, Enter your username and password, recieve the text code, sign in

  • The single-use code will be sent to the mobile phone number associated with your account
  • You have the option to click the 'remember me' button below the code field.
  • This will allow you to login on the same device without the phone code for a period of 90 days.
  • After this 90 day period has expired you will be required to enter a new code.

We strongly recommend you do not select this option on a device used by other people.

If you sign into your account from another device, you will be asked to enter a new verification code sent to your mobile phone.

Account security

At Davy we understand how important the security and confidentiality of your information is to you. Our Security Centre will introduce you to the security features of your account, the steps you should take to protect yourself, and will also give you an overview of some of the more common frauds and other identity theft issues that may threaten the safety of your account.

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