Online Help

ID Verification FAQ

Please see below a list of our frequently asked questions in relation to our digital ID verification process.

A device with camera, either a computer or laptop, a smartphone or a tablet.  You will be able to start the process on your computer or laptop and switch to your smartphone to
take the photos if you wish.

You must be able to access your email account on the device you will be using as this is where you will start the process.

Proof of Identity:

  • Your valid passport or driving licence card
  • We cannot accept the paper version of driving licences for the digital process
  • We can accept passport cards

Proof of Address:
Your online bank statement (eStatement). Key requirements below:

  • Must be PDF format, saved onto the device you intend to use
  • The name, address & bank details must match the one on your Davy application
  • Dated within 6 months of your Davy application
  • One page of the bank statement is suitable
  • We must be able to see: name, date, address, all account details (sort code, account number, iBAN, BIC)

Proof of PPS number

  • Must be saved onto the device you intend to use
  • Suitable documents are a payslip, P60, P45, P21, European health insurance card, PAYE notice of tax credits or tax return form or social services card.

As part of our account opening process, we need to confirm your identity.

You will receive an email from no-reply@davy.ie with the subject ID verification to the email address you gave us with a link to start the digital identification capture process.
Before you start, make sure you have:

  •     A device with a camera that has access to your email inbox
  •     Your passport or driving licence card to hand
  •     Your online bank statement (eStatement) downloaded and saved as a pdf to the device you will be using
  •     Your proof of PPS number document saved to the device you will be using

When you’re ready to start, click the link within the email that was sent to you.

Your internet browser will open to begin the ID capture process. Follow the instructions on screen.

Davy Verification Screen
1.     You will be asked if you are using your passport or driving licence as your proof of identity.

  •     Select the one you are using, and press continue

 Select photo ID screen


2.    Hold your chosen document up to the camera within the frame, displaying all four corners.

  •     Be careful not to cover any part of the document and make sure it can be read
  •     At this point you can press the button on screen to capture the picture of the document

 Jumio photo uploadSubmit Passport screen

Sample of passport screen


3.    You will then be asked to complete the Face Verification.

  •     Make sure the camera is at eye level and fit your face to the frame displayed on screen
  •     Press the Start button to begin
  •     The instructions on screen will guide you to move closer or further away

 Verification photo screen


4.    You will be asked to upload your Proof of Address which is your online bank statement (eStatement).

  •     Press Upload Statement on screen
  •     You will be able to browse the files on your device and select the bank statement you are uploading
  •     When you have uploaded your bank statement, the process is complete

Upload bank statement screen

 

5.    You will be asked to upload your Proof of PPS 

  •     Press Upload proof of PPS on screen
  •     You will be able to browse the files on your device and select the bank statement you are uploading
 

Proof of PPS screen


7. You will receive a confirmation email when your identity has been verified. When your ID verification is complete, we will send an address verification letter to the address on your application. Please follow the steps in the letter so that we can finalise opening your account.

If you need any help, please call our Private clients team on +353 1 614 3346 or our Davy Select team on +353 1 614 8900.
Why we collect personal information from you davy.ie/privacy-notice.html

 

Most banks will give you the option to download your statement from the ‘Statements’ or 'Services' section of your account when you log in to their online banking system.  

Some give you the option to download in PDF or CSV (Excel) format. Make sure you download the PDF version.

For more help on how to download your online statement please see the guides from major banks in Ireland below.

 

 

As part of the process, you will have the option to start the process on your computer or laptop, switch to your smartphone to take your photos (your ID document and the picture of yourself) and move back to your computer or laptop to upload your bank statement. 


The below screen will appear. 

AML image 1

When you select ‘Prefer to use your mobile?’ this screen will display 'Send a link to your mobile.'

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You can enter your email address within the text field which will send you a link that you can open in your emails on your smartphone and continue the process or use the QR code link. 

The QR code link is the black and white box on screen that looks similar to a barcode. 

To use the QR code link, open your camera on your smartphone and hover over the QR code on your computer screen. You do not need to take a picture or press any buttons; your smartphone will automatically detect and scan the code. 

When the QR code has scanned, a notification will appear at the top of your smartphone. Click the notification that displays and you will be able to continue the ID capture process on your smartphone. 

AML image 3

Do not close the screen on your computer or laptop as once you have completed taking the pictures of your ID and of yourself on your smartphone, the process on screen will instruct you to move back to your computer to upload your bank statement which is the final step in this process.

AML image 4

 

Please check your Junk folder in your email inbox. 
If you still haven’t received the email, contact your Davy Adviser or call +353 614 3346

Speak to your Davy Adviser or a member of our team on +353 614 3346 about alternative options.

Your photo ID (passport or driving licence) will automatically be verified by Jumio and if accepted, will be sent on to Davy. You should receive an email within 10 minutes letting you know it’s been accepted or if you need to try the process again.

Jumio will capture your bank statement and send it straight to Davy and our team will verify it.

Once both documents are verified, your Davy Adviser or a member of our team will be in touch to let you know the process is complete.

We will then work to finalising your account opening.

The company behind this ID verification is called Jumio. Jumio specialises in card recognition and has developed a secure mechanism to verify IDs online. Jumio is fulfilling all security and data protection requirements.

https://www.jumio.com/

None of the information you submit will be shared. Your details will be automatically checked by Jumio and – if verified – transferred to Davy, Jumio will not retain your information once the process is complete.

Please see our Privacy Notice here.

If your Proof of ID is declined, you automatically receive another email to try the process again. Make sure your document meets the requirements and is readable / not blurry / all details are visible. 

 

If an error message displays when you click on the link it is because either the link is expired (links are valid for 7 days) or documents have already been submitted. 

Please contact your Adviser who will be able to issue you with a new link or give you the status of your application. 

If you are unable to access your camera it may be because you are using a web browser that is unsupported by Jumio. Please us a web browser supported by Jumio.

Jumio currently does not support Chrome on iPhone devices.
Jumio currently does not support camera capture on Microsoft Internet Explorer.
 

When your ID verification is complete, we will send an address verification letter containing a code to the address on your application. Please follow the steps in the letter so that we can finalise opening your account.
The steps to complete are:

  •     Please visit mydavy.ie
  •     Click ‘Verify my address’ on the screen
  •     Enter the code into the field on screen and click Next

When you click Next, we will ask you to complete two-factor verification using the mobile number listed on your application form.

  •     We will send you a text message containing your two-factor code. This code will be valid for 10 minutes
  •     Enter the code into the field on screen and click Verify
  •     If you do not receive the code within 10 minutes, you can click the Resend button on screen

Once these steps are complete, we will finalise opening your account.
 

If you have submitted a joint application you will both recieve the ID verification email to your individual email addresses that we have on file. Each applicant will complete the process via the link within the email addressed to you.

If both applicants use the same email address, two emails will be recieved to your shared inbox. The emails will be personalised to you so you know which applicant completes each link. 

If you need any help please contact your Davy Adviser or

Call Us