Accessibility Statement

What this document is about

In this document, we tell you about the rules of the European Accessibility Act (EAA). We must follow these rules to make sure our consumer clients can use the services and products we offer. We also tell you about which of our services these rules apply to and what we are doing to make our services accessible.

You can find these rules in Part Three of this document.

A consumer client is someone who uses our services for their own personal use. This means not for their work or business.

The EAA rules apply to the services that we provide for consumer banking. For example, Investment Advisory Services, Financial Planning, Investment Execution-Only Services, Portfolio Management Services and Pension Services. The EAA also applies to e-commerce services. We provide these services through our website.

You can find more details about these services in Part Two of this document.

Who this document is for

This document is for the clients of:

• Davy Private Clients
• Davy Select

Making our services accessible for everyone

We want to make investing with us as easy as possible for all our clients. We are committed to delivering services that help us do that.

You can get details of our accessibility supports and how to use them from your Private Client Advisor and Customer Support team.

We have more information about the supports we offer on our website in  our support section .

You can find below, examples of some of the things we do to make our services accessible and the way we deliver them.

Service Information

We explain how our services work in the following ways:

• We make the information available through more than one sensory channel.
• We present the information in a way that is easy to understand.
• We present the information to users in ways they can perceive (see, hear or notice).
• We make sure our information uses fonts that are big enough and easy to read. They are an adequate size and suitable shape. We have considered how people with different needs will see and read it. So, we use enough contrast to let you change the spaces between the lines, letters, and paragraphs.
• Where content is not in text form, we make it available in an alternative format.
• When we provide the electronic information that is needed for our services, we ensure that it is easy to see and use. It is also clear to understand and works well.

See our "Supports Available" section below for further detail.

Our communications

We write for consumers in plain language. We follow the EAA rules that say we must write information to make sure people of all abilities can understand it. Sometimes the law requires us to use specific words and terms, even though they may be quite technical.

Supports Available

Help if you are blind or have sight loss

We can provide copies of our brochures, letters, statements, and other documents in:

• Braille.
• Large print.
• Audio file formats.
• Coloured paper.

Support if you are deaf or have hearing or speech difficulties

We support Irish and British sign language conversations through SignVideo when engaging with our Private Client Advisors and Customer Support team.

You can use our online services to contact us in the following ways:

• You can use our online contact form for general queries.

Our website and mobile apps

It is our commitment to help as many people as possible to use our website and mobile app services.

We are guided by the Web Content Accessibility Guidelines (WCAG) version 2.2 AA. These explain how to make services more accessible for people with disabilities.

Here are some of the features we have, or are working on, to meet these standards:

• If you have screen readers, magnifiers, alternative keyboards, or keyboard interfaces you can use them with our website.
• You can navigate our website using just a keyboard.
• You can make the font bigger on our website. You can do this by changing the settings in your operating system or browser.
• We are improving text and background colour on the website. This is so people with colour blindness, learning disabilities, or partial sight can read them.
• We give enough time so that you can read information and complete actions.
• Images include a description so that you know what it is if you cannot see the image.

Accessibility review and ongoing monitoring

An accessibility review will be carried out:

• Before we launch any new e-commerce service.
• If we make a change to existing services.

We also check how easy our services are to use. We do this on an ongoing basis. This helps us make sure they meet accessibility standards.

Here are some ways we do this:

• We regularly test our digital services. This helps us to identify any issues.
• We review our e-commerce services. We do this to make sure they meet the EAA accessibility rules.
• We train Private Client Advisors and Customer Support teams. This helps them give our clients details about our accessibility supports and how to use them.
• We have clear design standards for client information. These help to ensure we meet the EAA rules.

How to get support

Please contact us if you want more information on the accessibility of our services and the accessibility supports that we offer.

You can:

• Contact your Private Client advisor
• Our Dublin-based client support team is available Monday to Friday 8am to 5.30pm on 01-6148900.

We will be happy to help.

We welcome comments and suggestions for improvement. If you come across a problem, please contact us.

If we do not get things right – making a complaint

If you are not happy with any part of our service or any of our products, you can let us know. You can contact us in the following ways:

• Complaints concerning products and services of a Davy Group ROI entity can be made directly to your Private Client Advisor
• Alternatively, you can refer your complaint in writing to J & E Davy Unlimited Company’s Complaints Team at Davy House, 49 Dawson Street, Dublin 2,
• By email to complaints@davy.ie or by phone at
• Call us on +353 1 614 9036.

Updates and changes

We will update this statement in future. We encourage you to check our website for the up-to-date version of this statement. If you cannot check our website, we can give you the up-to-date version of this statement in paper, braille, large print, and audio file format.

We have taken care to make sure this statement is accurate and up to date on 27 June 2025.

Part 2. The services this document is for

This document applies to the services that we provide for consumer banking. These are:

E-commerce services

We provide e-commerce services to consumers. The EAA rules apply to these too. This means that you can apply for services we provide online through our website. For example:

• You can open a Davy Select Execution-Only account which can include personal investment accounts, corporate investment accounts, minor investment account.
• You can open a Davy Select Execution-Only Pension accounts such a Personal Retirement Savings Account (PRSA), Personal Retirement Bond (PRB), Approved Retirement Fund (ARF).

Part 3. The EAA accessibility requirements for products and services

General accessibility requirements for services.

To ensure our services are accessible:

1. we must ensure the accessibility of the products we use to provide our services;
2. we must provide information, about:
   1. the functioning of the service (how the service works), and
   2. where products are used to provide the service:
   3. the service’s link to these products;
   4.  the product’s accessibility characteristics; and
   5. how the product can be used with assistive devices and facilities;
3. when providing this information we must:
   1. make the information available via more than one sensory channel (for example, something that can be seen or heard);
   2. present the information in an understandable way;
   3. present the information in ways you can perceive (able to be seen, heard or noticed);
   4. make the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel;
   5. present it in fonts (letters and numbers) of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines, and paragraphs;
   6. supplement any non-textual content (for example, pictures and graphs that give information) with an alternative presentation of that content (for example a written description);
   7. provide electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable (able to be seen, heard or noticed), operable (usable), understandable and robust (reliable);
4. we must make our websites, including the related online applications, and mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable, and robust; and
5. our support services (help desks, call centres, technical support, relay services and training services) must provide information on the accessibility of our services and their compatibility with assistive technologies (assistive technologies means, for example, equipment and software people with disabilities use to help them). Our support services must provide this information in accessible ways of communication.

Specific requirements for consumer banking services.

We must:

1. Provide identification methods (ways for you tell us who you are and your address), electronic signatures, security (things you and we use to make sure we are dealing with you), and payment services which are perceivable, operable, understandable, and robust.
2. Make sure that the information is understandable, without exceeding a level of complexity above level B2 (upper intermediate) of the Council of Europe’s Common European Framework of Reference for Languages.

Specific requirements for e-commerce services.

We must:

1. provide the information about accessibility of the products and services being sold when this information is provided by the responsible economic operator (the business responsible for meeting the rules of EAA);
2. make sure the accessibility of the functionality for identification, security and payment when delivered as part of a service instead of a product by making it perceivable, operable, understandable, and robust; and
3. provide identification methods, electronic signatures, and payment services which are perceivable, operable, understandable, and robust.

How to get support 

If you want to know more about the accessibility supports that we offer: 

• Contact your Private Client advisor 
• Our Dublin-based client support team is available Monday to Friday 8am to 5.30pm on 01-6148900. 

We welcome comments and suggestions for improvement. So, if you come across a problem, please let us know. 

Help if you are deaf or have hearing or speech difficulties 

SignVideo 

This free service enables you to contact Davy from home using an Irish Sign Language (ISL) or British Sign Language (BSL) interpreter. 

How the service works 

SignVideo will connect you to a qualified ISL or BSL interpreter using the camera on your device. The interpreter will then be able to relay your conversation. 

You can use this service from Monday to Friday, 9am to 5pm (excluding bank and public holidays). 

If you need to report fraud or a lost or stolen card using SignVideo, the service is available 24 hours a day, 7 days a week. 

Visit the SignVideo website for more information.